Kindly bring along the item/s to be returned or exchange together with your order receipt. Our cashiers will be able to assist you. Your order receipt can be retrieved by logging into your account on our website. The cashier will process the item/s and hand you a Returns Slip. Please keep it for record and drop us an email at dgonline@dumarques.com if you have not received the refund after 30 days.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at dgonline@dumarques.com.

• We have a 30-days return policy, which means you have 30 days after receiving your item to request a return. 
• To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
• You’ll also need the receipt or proof of purchase.
• For returns, a refund will be issued.
• The shoes must be returned inside the original boxes. The return can be refused if the box is damaged.
• Unfortunately, we cannot accept returns on sale items, gift cards, or items that have undergone free alterations.

Please note that returns, exchanges, and refunds are not available for international orders shipped outside the United Arab Emirates (UAE).

At this time, we are only able to process returns and exchanges in-store at our UAE locations. Therefore, purchases delivered to customers outside the UAE are considered final sale and cannot be returned or exchanged.

• Returns are not accepted.
• Exchanges are not available.
• Refunds for change of mind, sizing, fit, colour preference, or other personal preferences are not available.
• International purchases cannot be returned by courier or mail to our UAE stores or warehouse.

We strongly recommend reviewing the product description, size guide, measurements, and product details carefully before placing an international order.

If you receive an incorrect, damaged, or defective item, please contact our Customer Support team as soon as possible after receiving your order. Each case will be reviewed individually.

By placing an international order, you acknowledge and accept our International Returns & Refunds Policy.